Customer Support Representative

Company: Apidel Technologies
Location: Toledo
Posted on: February 17, 2026

Job Description:

Job Description Job Description Job Description: Customer Support Representative - Bilingual (English and Spanish) Mexican and Puerto Rican spanish dialects work really well in this role. Candidate must have some type of customer service experience. Shift: Full time hours are normally40 hours per week. Must be able to work between 8am 6pm, no exceptions Required to attend ~ 4 week instructor led training Monday through Friday in the office. Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training Candidates should have the following skills and education: High School Diploma or equivalent Bilingual (English and Spanish) Prior customer facing role or call center experience desired Customer and team focused Excellent verbal and written communication skills Able to work in multiple internet based systems Position will answer emails, chats and calls from 1-800- GET PINK (Roofing/ Insulation and General Services) Interview (Must have access to internet and email) 1st - Pre screen Video/ Phone Screen 2nd - Panel Video interview Please prep your candidates well for their interviews. must be able to interview in quiet and un-interrupted place. Interview: Spanish will be test by a Spanish speaker during interview through questions. Position Specifics: This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work over-time based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work slightly varying schedules. This role operates as a hybrid schedule. The expectation is Tuesday, Wednesday and Thursdays will be in office and Monday and Friday are remote. Must have reliable internet and will supply equipment to complete successful work from home environment. Purpose of the Job: The call center agent is the first point of contact to address direct and indirect customer inquiries, regarding s products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with s standards. Reports to: Customer Solutions Team Leader Span of Control: Individual Role with Assigned Responsibilities Essential Job Functions: Provide quality service to internal and external customers. Answer calls, emails, and web chats from customers via the 1-800-GET-PINK hotline. Handle product, warranty, and general service inquiries in a courteous and professional manner. Provide customers clear, step-by-step instructions on website navigation and claim submissions. Document customer information and interaction details in the system. Recommend programs/products to enhance customer satisfaction and brand loyalty. Must be Bilingual (English and Spanish) Comfortable using internet-based tools and systems. Reliable interter access for remote days; OC provides necessary equipment. Metrics: Call quality score Customer feedback Information accuracy Adherence to schedule Attendance Job Requirements: Minimum Qualifications: High School diploma or equivalent (Associates or Bachelors Degree preferred) At least one-year work experience in a customer facing environment Experience: Building materials experience desireable 1-3 years prior customer service experience Prior experience working in a team environment Demonstrated ability to work independently Knowledge, Skills & Abilities: Strong oral and written communication skills Proficient typing skills General business acumen Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments Strong team building, customer service, planning and organizing skills High attention to detail with the ability to handle multiple priorities Ability to excel in a fast paced and ever-changing work environment Ensures personal accountability Quickly learns and adapts to change Inquisitive and curious

Keywords: Apidel Technologies, Taylor , Customer Support Representative, Customer Service & Call Center , Toledo, Michigan