Chief People & Business Operations Officer
Company: Destination Cleveland
Location: Cleveland
Posted on: May 18, 2024
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Job Description:
Description:SUMMARY OF POSITIONThe Chief People and Business
Operations Officer (CPBOO) will be responsible for providing
internal leadership and strategic vision to Destination Cleveland.
The CPBOO will focus on creating alignment of vision, strategy,
structure, process, and people to ensure Destination Cleveland
thrives and adapts to meet the ever-changing needs of our
community. Reporting to the CEO and as a member of the executive
team, the CPBOO will have responsibilities including, but not
limited to: leading and overseeing all people (HR) and internal
business operations on behalf of the CEO. Scope includes strategy
for diversity, equity, inclusion & accessibility, people
development & management, team development, culture, organizational
development and change management, talent acquisition, employee
relations, total rewards, performance management, employee health &
wellness, internal communication, core business operations
(physical building, warehouse, employee/office guest experience,
etc.), information technology, compliance, and day-to-day finance
leadership oversight. This position will play a key role in setting
and executing human capital strategy and elevating business
operational excellence. RESPONSIBILITIES FOR RESULTSServe as member
of the executive leadership team to oversee all people, business
operations, technology, and financial activities for Destination
Cleveland. Responsible for organizational financial & budgetary
matters to include planning, implementation and compliance.
Interfaces with Destination Cleveland's Board of Directors and
City, County and State representatives, Destination Cleveland
members and key community stakeholders as needed.ESSENTIAL DUTIES
AND RESPONSIBILITIESResponsible for creating a future-looking,
holistic, and efficient business operations strategy for the
organization; including, HR/Talent, Organizational Operations, IT,
and finance. Implement and oversee the internal diversity, equity,
inclusion and accessibility strategy, work with the other members
of the executive team to create, define, and implement the external
DEIA strategy. Leads and ensures that all business operations,
structures, and processes at Destination Cleveland are efficient,
compliant, inclusive and that there is intentionality about
fostering this both with employees and the board level.Internally
focused, this role is responsible for ensuring the organization is
functioning at the highest level - aligning vision, internal
strategy, structures, and process to maximize innovation,
effectiveness, learning, performance and agility.Develop, implement
and maintain in collaboration with executive leadership a
formalized talent development plans for people leaders.
Operationalize formal and ongoing talent review processes on a
recurring cycle. Provide strategic direction to CEO and board of
directors' executive committee on formalized leadership succession
planning activities. Act as a human business partner to the
leadership team and CEO, as well as to all people leaders across
the organization. Provide coaching and advising as needed, and
partner with the organization's leadership in the development of
people related strategies. Enable people leaders via learning
experiences, development and coaching to support people in pursuit
of their highest potential. Act as the internal champion and
steward for culture. Assist the organization in being intentional
about the culture it desires and ensure all people-related systems
and approaches drive and support environmental goals. Lead all
change management and transformation efforts for the organization,
including communication planning. Serve and lead internal project
management office (PMO) as executive sponsor providing strategic
and tactical leadership to three dotted-line project managers
representing operating units.Develop and administer an effective
talent management program to ensure there is a strong team in place
to operate the business and to internally fill positions over time.
This will include succession planning, employee development and
external hiring strategies. Develop and implement training and
development programs to enhance employee skills and
competencies.Design total rewards (compensation and benefit
programs) to attract, motivate, reward and retain the industry's
top talent. Maintain a positive employee relations environment.
Foster a collaborative culture with a focus on individual and team
development and retention. Coach individuals in how to effectively
manage conflict. Providing a welcoming, caring environment for
employees when meeting with the HR team.Oversee the performance
management program for the organization which drives performance
and ongoing feedback to all levels of the organization, including
the identification of high-potential staff in a high-performance
organization.Continue to introduce best practices and innovative
ideas to the organization in all areas related to business
operations, people, process, and organization design.Ensure
compliance with all federal and state laws and regulations. Direct
compliance efforts of the organization.Establish and administer
team budgets within the Finance, Talent/HR, Operations, and IT
functions and direct these functions in accordance with that
budget.Manage and lead the Organizational Management division which
includes finance, information technology, operations and people
(HR). Drives innovation and best-in-class processes related to
physical building, all organizational operations and information
technology tactics and strategies maximize efficiencies and best
support Destination Cleveland's evolving needs. Lead and elevate IT
strategic and operational planning to prioritize information
technology initiatives, innovation, optimize network infrastructure
and systems.Assist in formulating the company's future financial
direction and supporting tactical initiatives.Collaborates with and
manages expectations of President & CEO.Other duties as assigned by
the President & CEO.Requirements:QUALIFICATIONSTo perform this job
successfully, the employee must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of knowledge, skill and ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.10+ years of progressive HR
generalist, HR and business operations, organizational
development/design or other relevant HR experience, with at least
10+ years in a managerial / leadership role.3+ years of experience
utilizing core organizational development competencies (i.e.,
relationship building, trust building, emotional intelligence,
change management planning and execution, the ability to debate
issues and add value to the collective leadership
team.)Demonstrated understanding of state-of-the-art practices in
all functional areas - people and business operations.Demonstrated
ability to craft and articulate a strategic vision and proven
experience with driving that vision throughout the
organization.Proven leadership track record and the ability to
provide strong rationale for chosen positions.Demonstrated
understanding of the risk management components of this role and
proven ability to mitigate risks for the organization.Solid
understanding of project management principles, HRIS systems and
experience with systems' implementation; proficient with the
software needed to run an effective business and people operations
function.Well-versed in legal and regulatory matters that affect
the workplace.Strong financial acumen and ability to articulate
financial implications of decisions as well as collaborate with
Finance on the impact of practices on the bottom line.Demonstrated
ability to manage conflict at all levels in an organization while
remaining in control, measured, and fair to all.Demonstrated
experience in presenting to leadership, board members, internal and
external constituents.Proficiency in the Microsoft Office
Suite.EXPERIENCE AND EDUCATIONA Bachelor's degree in Business,
Human Resources or a related field. A Master's degree and/or JD is
preferred, as is SHRM or HRCI certification.PHYSICAL DEMANDSThe
physical demands and work environment described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Viewing computer
monitorsSittingStanding for community functions, presentations,
etc.WORK ENVIRONMENT: Office environment; moderate
noiseCompensation details: 162000-186000 Yearly
SalaryPI5496fea93f24-25660-34255963
Keywords: Destination Cleveland, Taylor , Chief People & Business Operations Officer, Executive , Cleveland, Michigan
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