Retail Customer Experience Associate, Southland - Full Time
Posted on: June 14, 2022
About: Macy's is proudly America's Department Store. There's a
reason we've been around for 160 years. Customers come to us for
fashion, value and celebration. Macy's is also known for giving
back to our communities. The magic of Macy's ultimately comes alive
in our stores, and our store colleagues are the ones making it
happen. They provide outstanding customer service, create a
memorable shopping experience, and drive sales results. A store
position at Macy's (seasonal, part-time, or full-time) is the
perfect way to explore the world of retail. Some of Macy's top
executives started their careers as part-time retail sales
associates. Our store positions are ideal for forming
relationships, building teams, and developing leadership skills to
grow your career at Macy's. Macy's stores are ideal for building
capability in creating partnerships, building teams, and developing
the leaders of tomorrow. Macy's is the "Academy" for retail
careers. Store colleague position (whether it's a seasonal job,
part-time retail job, or a full-time career) is the perfect way to
launch a career in the world of retail. Many of Macy's top
executives started their careers in part-time retail sales roles,
or as recent college graduates into our development programs in the
various functions at Macy's. Job Overview: As a Customer Experience
Colleague (CXC), you will prioritize the customer experience by
selling to our customers in the moment to service their needs. You
will drive enterprise wide cross-category selling across multiple
selling platforms to deliver sales goals and achieve sales growth.
This position exemplifies the We Care service model throughout the
store. You will enhance the shopping experience by providing
personalized service in all departments. This role requires a
can-do attitude that goes above and beyond and has a personable and
efficient approach when servicing the customer. You will
collaborate and build great partnerships with peers, especially
with At Your Service colleagues. and connect your customer to a
Personal Stylist when necessary. Essential Functions: Ensure the
customer is the top priority by actively attending to the needs of
the customer, whether or not it culminates in a sale.
Role model the We Care service model (Safety, Support, Service)
throughout the store, going above and beyond to service customers
and support colleagues.
Provide an exceptional customer experience by selling merchandise
and meeting any need our customer may have whether its in-store or
through virtual selling.
Leverage product knowledge and digital resources (product
descriptions, customer reviews, etc.) to increase sales by
educating and assisting the customer and expanding their
merchandise options to enable the best choices.
Effectively develop and maintain relationships throughout the store
in order to problem solve and create the best possible outcome for
Leverage Product and vendor information to sell by sharing trends
and styles in various departments.
Assist the customer in making the best product choices focusing on
size and fit in apparel areas.
Communicate and provide customer feedback daily with Customer
Experience Manager, in order to create a better customer
Promote your services by leveraging company social media assets to
engage with customers.
Demonstrate a professional, can-do attitude.
Maintain high customer readiness standards: deliver a clean, neat
and easy-to-shop environment.
Be proficient in POS and MPOS systems including Search and Send, My
Client and MSA Order Entry.
Understand the promotional calendar and utilize it for the purpose
of driving sales.
Ensure shortage prevention initiatives are executed.
Perform other customer-facing duties, as needed.
Regular, dependable attendance and punctuality. Qualifications and
Competencies: Minimum 1 year previous Selling or retail experience
Ability to effectively communicate and present information to
customers, peers and all levels of management.
Basic math functions such as addition, subtraction, and calculating
percentages; ability to use calculator.
Self-starter, able to work independently and as part of a team,
ability to prioritize tasks and must have good time management
skills; ability to build relationships and convert customers into
Understanding of technology and proficiency in POS, computers,
tablets, smart phones, work-associated apps, and social media.
Strong interpersonal skills with proven ability to communicate and
share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities.
Resourceful self-starter, works well independently as well as part
of a team, and able to adapt quickly to changing priorities.
Ability to work a flexible schedule with retail hours, including
day, evening, weekends, and/or holidays. Physical Requirements:
Position requires prolonged periods of standing/walking around
store or department.
May involve reaching, crouching, kneeling, stooping, color vision
and climbing ladders.
Frequent use of computers and other technology necessary to perform
job duties, including handheld electronic equipment.
Frequently lift/move up to 50lbs. This job description is not
all-inclusive, and Macy's Inc. reserves the right to amend this job
description at any time. Macy's Inc. is an Equal Opportunity
Employer and is committed to a diverse and inclusive work
environment. Candidates for positions in San Francisco ONLY can
review their rights and the Company's obligations under SFPC Art.
49 here. Candidates for positions in Los Angeles ONLY can review
their rights and the Company's obligations under LA MC Ch. XVIII
Art. 9 here. Candidates for positions in Philadelphia ONLY can
review their rights and the Company's obligations under PC Ch.
9-3500 here. STORES00
Keywords: Macy's, Taylor , Retail Customer Experience Associate, Southland - Full Time, Hospitality & Tourism , Taylor, Michigan
Didn't find what you're looking for? Search again!