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Computer Network Engineer

Company: The Information Center, Inc.
Location: Taylor
Posted on: January 9, 2021

Job Description:

JOB DESCRIPTION: COMPUTER NETWORK ENGINEER DEPARTMENT: ADMINISTRATIONREVISED: SEPTEMBER 2020 REPORTS TO: VICE PRESIDENT/CHIEF INFORMATION OFFICERGENERAL SUMMARY:This position assists the Vice President/Chief Information Officer at The Information Center. The Network Engineer completes tasks necessary to assure that the computer and phone systems for the entire agency are fully functional and optimally performing, and provides user support.RESPONSIBILITIES AND DUTIES:

  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks, including COMPASS program updates and new releases;
  • Taking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Supporting the roll-out of new applications;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritizing and managing many open tickets at one time;
  • Rapidly establishing a good working relationship with employees;
  • Testing and evaluating new technology;
  • Work closely with appropriate management personnel to provide regular updating of all Agency websites; Prepare monthly website engagement analytics;
  • Maintain network security;
  • Maintain strict HIPPA standards and confidentiality regarding clients, client files, agency materials, agency business, and employee records;
  • Assist in maintaining the Agency inventory, providing regular updates to the VP/CIO;
  • Other duties as assigned by the Vice President/Chief Information Officer.EDUCATION, EXPERIENCE AND SKILLS:Knowledge of:
    • Basic computer hardware.
    • Experience with Windows 10.
    • Windows server maintenance.
    • Network maintenance.
    • Extensive application support experience.
    • Working knowledge of a range of diagnostic utilities.
    • Good understanding of the organization's goals and objectives.
    • Exceptional written and oral communication skills.
    • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
    • Strong documentation skills.Micorosoft Office 365.
      • Abillity toMultitask.

Keywords: The Information Center, Inc., Taylor , Computer Network Engineer, IT / Software / Systems , Taylor, Michigan

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