Help Desk
Company: Manpower
Location: Avon Lake
Posted on: January 7, 2026
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Job Description:
Our client, located in Avon Lake, is seeking a Help Desk analyst
to join their team. In this role, you will be part of the IT
Support Department providing guidance to end users across various
technical needs. The ideal candidate will demonstrate strong
communication skills, problem-solving abilities, and a proactive
attitude, which will align successfully in the organization. Job
Title: Help Desk Analyst Location: Avon Lake, OH Pay Range: Shift:
Monday - Friday - 7:00 am to 5:30 pm; flexible start and end time.
What's the Job? Provide level 1 customer and technical support via
inbound phone and email requests Identify, troubleshoot, document,
and resolve or escalate customer issues Apply technical skills and
develop advanced troubleshooting capabilities Maintain ownership of
all cases throughout the resolution process, including follow-up
with customers and collaboration with IT teams Enter and track
incident tickets in the ServiceNow system, ensuring accurate
documentation and timely updates What's Needed? 1-5 years of
experience troubleshooting in a help desk or service desk
environment Strong communication and interpersonal skills Ability
to troubleshoot hardware, software, and network issues Familiarity
with ticketing systems such as ServiceNow Willingness to
participate in continuous process improvement initiatives What's in
it for me? Opportunity to develop technical skills and grow within
a dynamic organization Engagement in a collaborative and inclusive
work environment Potential for contract extension based on
performance Supportive team culture focused on professional
development Exposure to a variety of IT support scenarios and tools
Upon completion of waiting period associates are eligible for:
Medical and Prescription Drug Plans Dental Plan Supplemental Life
Insurance Short Term Disability Insurance 401(k) If this is a role
that interests you and you'd like to learn more, click apply now
and a recruiter will be in touch with you to discuss this great
opportunity. We look forward to speaking with you! About
ManpowerGroup, Parent Company of: Manpower, Experis, Talent
Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the
leading global workforce solutions company, helps organizations
transform in a fast-changing world of work by sourcing, assessing,
developing, and managing the talent that enables them to win. We
develop innovative solutions for hundreds of thousands of
organizations every year, providing them with skilled talent while
finding meaningful, sustainable employment for millions of people
across a wide range of industries and skills. Our expert family of
brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –
creates substantial value for candidates and clients across more
than 75 countries and territories and has done so for over 70
years. We are recognized consistently for our diversity - as a best
place to work for Women, Inclusion, Equality and Disability and in
2023 ManpowerGroup was named one of the World's Most Ethical
Companies for the 14th year - all confirming our position as the
brand of choice for in-demand talent.
Keywords: Manpower, Taylor , Help Desk, IT / Software / Systems , Avon Lake, Michigan
