System Integration Specialist
Company: Arrow International Inc
Location: Cleveland
Posted on: January 14, 2026
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Job Description:
Job Description Job Description Description: Description Arrow
International is the world's largest manufacturer and supplier of
charitable gaming products and solutions. We produce and distribute
a wide array of products including consumables (pull tab tickets,
bingo paper and ink, etc.) as well as world class,
state-of-the-art, electronic gaming products. Our products are
sold, installed, and operated in numerous social and gaming venues
around the world. We continue to grow at a record pace and offer
this exciting career opportunity to join our team where we are
focused on attracting and engaging exceptional talent, empowering
colleagues to achieve fulfilling careers, and creating fun and
engaging products that are second to none for our customers.
Requirements: SUMMARY OF ESSENTIAL FUNCTIONS Responsible for
integrating electronic systems, including hardware, software, and
firmware. Troubleshoot and repair computer hardware and software
issues. Ability to interpret site surveys and translate
requirements to the integration process. · Exceeds customer
satisfaction objectives as outlined by Arrow management. ·
Recommends and executes appropriate solutions in a timely manner. ·
Ability to gather trace information when troubleshooting systems
problems. · Analyzes customer equipment problems in accordance with
established performance standards. · Responsible for meeting
shipping deadlines in relation to installation schedules. · Work
closely with Product Support to diagnose problems and develop
engineering changes when needed. · Monitor specifications of
products in compliance with state regulatory agencies. · On-site
installations, surveys, and support required when needed. · Assist
customers on the configuration and programming of Arrow equipment.
· Technical training on Arrow equipment for distributors and new
employees. · Assist on writing technical manuals and web updates
for new equipment. · Responsible for following up with customers
promptly when needed. · Afterhours support on a on call rotation –
when applicable PREREQUISITES · Minimum of 3 years education or
commensurate experience in Windows based software installation and
PC repair. · Competency in various software including MSOffice,
Windows, Windows Server, VMware, Active Directory and WIFI
technology · Competency in network technologies including the Cisco
family · Working knowledge of electronic products and services. ·
Ability to read software and technical manuals. · Strong analytical
and troubleshooting skills are imperative. · Excellent written and
verbal communication skills. · Strong customer relation and phone
skills. · Must be self-motivated to work independently without
direct supervision. · Effective planning and organizational skills
to efficiently manage time and work load. PREFERRED · Previous
experience in customer technical support. · Prior experience in
supporting electronic gaming devices. · Prior experience in
supporting and installing proprietary software · Certification and
2 or more years of commensurate experience in network technologies.
· Certification and 2 or more years of commensurate experience in
computer repair WORKING CONDITIONS · Travel may be required on an
occasional basis. · Overtime availability is required. EDUCATION ·
Associate degree or commensurate training in Computer Technology.
INDS&S
Keywords: Arrow International Inc, Taylor , System Integration Specialist, IT / Software / Systems , Cleveland, Michigan
