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CUSTOMER CARE REPRESENTATIVE

Company: Atlas Oil
Location: Taylor
Posted on: November 18, 2021

Job Description:

Atlas Oil Company is looking for a highly motivated Customer Service Representative with an emphasis on service and a desire to continually grow and learn about our products and services. This person will be responsible for answering a high-call volume, handling customer orders, questions, concerns, and other inquiries with the highest degree of courtesy and professionalism. An ideal candidate will look to resolve customer issues with one call resolution as well as offer alternative solutions where appropriate.Shift: Sunday - ThursdaySunday 7a-3:30p / Monday 7a-4p / Tuesday 7a-4p / Wednesday 7a-4p / Thursday 7a-4p / Friday Off / Saturday OffRequired Education

  • High school diploma or equivalentPrimary Responsibilities and Scope
    • Courteously answer telephones using Active Listening, clear communication, positive language, empathy and critical thinking
    • Responsible for evaluating and handling incoming calls. Requests in the areas of logistics, invoicing, pricing, drafting, credit and collections, account summaries, customer portal support, general inquiries, new ship to requests, compliments, complaints and document delivery are common.
    • Evaluates the need of the customer to determine if the issue can be resolved while on the telephone. Researches and routes to the appropriate subject matter expert utilizing a CRM tool.
    • Enters customer orders, maintenance work orders and service requests with the highest degree of courtesy and professionalism
    • Communicate effectively and professionally with all internal and external customers
    • Regularly update and maintain customer information in all systems.
    • Assists the Customer Service, Sales, Operations & Back office departments where applicable
    • Conducts customer feedback surveys as directed by the Director of Customer Experience
    • Support companywide projects as requiredRequired Experience
      • Desire to solve problems and an insatiable desire to help internal and external customers required.
      • Has knowledge of commonly used concepts, practices and procedures within the customer service field
      • Minimum one (1) year experience as a customer service representative in a high-volume inbound call center
      • Experience entering information into a Customer Relationship Management (CRM) tool
      • Ability to follow instructions and pre-established guidelines to perform the functions of the job (i.e. order entry, telephone standards, etc.)Equal Opportunity Employer, including disabled and veterans.

Keywords: Atlas Oil, Taylor , CUSTOMER CARE REPRESENTATIVE, Other , Taylor, Michigan

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