Parts Associate

Company: Motown Harley-Davidson, Inc.
Location: Taylor
Posted on: May 6, 2022

Job Description:

Job DescriptionJob Title: Parts AssociateDepartment: PartsSupervisor: Parts Manager Summary DescriptionProvide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.Duties and Responsibilities

• Provide customer service to external customers.
• Meet customer needs, offers options, resolves problems and follows up with customers.
• Ensure full customer satisfaction without unnecessarily referring customer to other staff members.
• Maintain friendly, helpful demeanor.
• Provide professional, knowledgeable, courteous customer service.
• Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges.
• Monitor for shoplifting.
• Perform all cashiering functions in accordance with company cash handling policies and procedures.
• Check price tags for alterations.
• Does not accept checks unless processed through cross checks.
• Use appropriate verification procedures for credit card purchases.
• Keep sales floor neat, clean and fully-stocked.
• Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory.
• Ensure merchandise is attractively displayed.
• Maintain cashiering desk/areas in a clean, organized fashion.
• Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
• Assist with answering incoming calls and directing them to the appropriate person or department.
• Make tags for damaged merchandise, deliver daily to designated area.
• Comply with all company and department policies and procedures.
• Perform other related duties as assigned or requested.Supervisory Responsibilities
  • NoneQualifications & Job Requirements
    • High School Diploma or equivalent degree or greater required.
    • Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
    • Ability to take initiative and problem solve.
    • Excellent verbal and written communication skills.
    • Ability to present oneself as well as the company in a professional manner.
    • Knowledge of applicable laws/policies/principles/etc.
    • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
    • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
    • Attention to detail.
    • Interpersonal skills and customer service skills required.Physical Demands
      • Requires the use of both hands.
      • Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
      • Requires standing and/or walking for extended periods of time. • Requires the ability to balance and push an 800+lb motorcycle. Working Conditions
        • The noise level in the work environment is usually loud.
        • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
        • Occasionally exposed to exhaust fumes or other airborne particles.
        • Frequently works near moving mechanical parts.

Keywords: Motown Harley-Davidson, Inc., Taylor , Parts Associate, Other , Taylor, Michigan