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Internet Fit Specialist

Company: Motown Harley-Davidson, Inc.
Location: Taylor
Posted on: March 18, 2023

Job Description:

Job Title: - - - - - - - - - - - - Internet Fit SpecialistDepartment: - - - - -Internet Sales/CSCSupervisor: - - - - - -Internet Sales Manager -Summary DescriptionThe Internet Fit Specialist makes every customer interaction an unforgettable experience, whether that's through inbound calls, emails, text and/or chats. The Internet Fit Specialist will also answer customer questions and schedule appointments. -Duties and Responsibilities

  • Handle incoming phone/internet leads and setting appointments.
  • Handle live website chat sessions.
  • Follow up with internet and incoming phone calls.
  • Greet customers immediately, in a courteous and friendly manner.
  • Handle telephone transactions with an upbeat and friendly tone.
  • Answer all customer questions or make a commitment to get the answer in a timely manner.
  • Perform other related duties as assigned or requested.Supervisory Responsibilities
    • NoneQualifications & Job Requirements
      • Excellent listening and communication skills.
      • Strong time management skills. -
      • Great problem-solving.
      • Capable of making smart decisions in a fast-paced work environment.
      • Strong work ethic and motivated by results and self-improvement.
      • A performance mindset.
      • Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership. -
      • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
      • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
      • Ability to learn customer management relationship software (Eleads).
      • Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn.
      • Ability to handle confidential information responsibility required.
      • Ability to work a flexible schedule including evenings and weekends.
      • High school diploma preferred.Physical Demands
        • Requires the use of both hands. -
        • Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
        • Requires standing and/or walking for extended periods of time.Working Conditions
          • The noise level in the work environment is usually loud.
          • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
          • Occasionally exposed to exhaust fumes or other airborne particles. -

Keywords: Motown Harley-Davidson, Inc., Taylor , Internet Fit Specialist, Other , Taylor, Michigan

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