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Employee Success Coach, Business Resource Network (BRN)

Company: Southeast Michigan Community Alliance (SEMCA)
Location: Taylor
Posted on: May 21, 2023

Job Description:

Southeast Michigan Community Alliance (SEMCA) is recruiting talented professionals who want to contribute and make a difference in our southeast Michigan community!! SEMCA is a Michigan Works! Agency providing workforce development programs to residents in Wayne and Monroe counties, excluding the city of Detroit. SEMCA offers a competitive package to full-time employees who are eligible for benefits on the first day of hire including 12 annual holidays, 30 days accrued paid time off per year, and 6% employer match to 403(b) retirement plan! SEMCA is a 501(c)(3) nonprofit organization and employees with student loan debt are eligible to apply for public service loan forgiveness (PSLF). SEMCA also promotes work life balance by providing full-time administrative staff a hybrid work schedule. Employees are permitted to work remotely three days per week and only required to perform duties in the Taylor administrative office two days a week.

Pay Range: $48,000- $52,000 annual salary with a competitive benefit package including medical, dental, and vision insurance, 403(b) retirement plan with 6% employer match, 12 paid holidays, and 30 days of paid time off.

Important: A complete and submitted job application is required for consideration of employment.

Job Summary

The Business Resource Network or "BRN" is a private-public partnership whose purpose is to assist local businesses with the retention of employees through the provision of support activities to remove barriers to their continued employment. The Employee Success Coach works with individual employees on a one-on-one basis, is responsible for helping employees identify their barriers (transportation, childcare, housing, etc.), and works with them to find a resolution to those barriers.

Essential Duties and Responsibilities

  • Provide outreach to businesses in Wayne County, excluding the City of Detroit, that are having employee retention problems.
  • Promote the recruitment of companies to become members of the BRN.
  • Maintain a regular scheduled engagement with BRN member companies. This schedule may be one segment (e.g., 3 to 4 hours) or multiple segments. Schedule may accommodate coverage for various work shifts.
  • Provide resources (flyers, web sites, etc.) to employees.
  • Present program to employees in collaboration with employers.
  • Schedule appointments with employees of BRN member companies, as needed.
  • Assess the needs of BRN employees to determine if they need assistance to continue employment.
  • Work with BRN employees to identify solutions to resolve employment issues.
  • Determine eligibility for BRN program assistance
  • Provide continued employee case management to monitor progress in problem resolution.
  • Maintain BRN employee case management files documenting services.
  • Maintain current files of social services available to employees of BRN member employers and provide information on how to obtain services.
  • Arrange for the procurement of services with third party providers.
  • Assist BRN employees in completing written applications for services when needed.
  • Provide emergency assistance and crisis intervention to BRN employees when necessary.
  • Produce reports and updates to the Lead Success Coach monthly or as requested.
  • Demonstrate continuous efforts to improve the process, decrease turnaround times, streamline work methods, and work cooperatively and jointly to provide value-added customer service to employees.
  • Establish, nurture, and maintain appropriate linkages to internal and external employee resources.
  • Responsible for relating and interacting with the public and co-workers in a positive way that results in mutual cooperation and respect.
  • Maintain all BRN employee information as confidential.
  • Other duties as assigned.


Keywords: Southeast Michigan Community Alliance (SEMCA), Taylor , Employee Success Coach, Business Resource Network (BRN), Other , Taylor, Michigan

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