Customer Service Associate - Logistics
Company: Penske Logistics
Location: Dearborn
Posted on: April 20, 2024
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Job Description:
Position Summary: A Penske Logistics Customer Service Associate
monitors delivery schedules to assure timely delivery of materials
and products to customer locations. Manage time sensitive
information and transactions in order to ensure on-time delivery by
tracking shipments for pick-up, estimating times of arrival and
delivery, and recovering loads when necessary. Candidate must have
proven communication with a strong focus on internal and external
customer service to meet business needs. SHIFT: This is for 3 rd
shift. Wednesday through Saturday 8pm-6am. (4 days a week/10-hour
shift). The Position is currently work from home. Major
Responsibilities: • Use TMS system to enter & process customer
orders • Work closely with common carriers to ensure on-time
deliveries by checking shipment status daily and maintaining
transportation relationships. • Communicate with associates from
other shifts • Complete daily logs and checklists • Work with
customer to resolve any transportation issues • Identify cost
savings opportunities for the customer • Other projects and tasks
as assigned by supervisor Qualifications: • At least 1 year of
customer service experience required • Bachelor's Degree or some
college preferred / High school diploma or equivalent necessary •
Ability to manage multiple tasks and prioritize time sensitive
situations in a fast paced environment • Advanced computer skills
including Excel and Outlook required • Must also be able to learn
and regularly operate multiple company and customer owned
transportation systems & applications • Excellent problem solving
and analytical skills • Ability to adapt in a dynamic environment •
Ability to work First, Second and Third Shift as needed.
Flexibility with scheduling required • Regular, predictable, full
attendance is an essential function of the job • Willingness to
travel as necessary, work the required schedule, work at the
specific location required, complete Penske employment application,
submit to a background investigation (to include past employment,
education, and criminal history) and drug screening required.
Physical Requirements: -The physical and mental demands described
here are representative of those that must be met by an associate
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. -The associate
will be required to: read; communicate verbally and/or in written
form; remember and analyze certain information; and remember and
understand certain instructions or guidelines. -While performing
the duties of this job, the associate may be required to stand,
walk, and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg. -Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus. Penske is an Equal Opportunity
Employer. Job Category: Logistics/Supply Chain Job Family: Customer
Experience Address: 15041 S Commerce Drive Primary Location:
US-MI-Dearborn Employer: Penske Logistics LLC Req ID: 2404988 Date
posted: 04/19/2024
Keywords: Penske Logistics, Taylor , Customer Service Associate - Logistics, Professions , Dearborn, Michigan
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