Customer Service Rep - Commercial Printing
Company: Printwell Acquistion Co Inc.
Location: Taylor
Posted on: February 21, 2021
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Job Description:
Printwell is hiring! We are looking to add a talented CSR to our
outstanding customer service team. The Customer Service
Representative serves as the principal point of contact between our
clients/sales reps and or production staff. We are looking for
experience, dedication, and a fantastic attitude. Idea person will
be proactive and possess superb communication and problem-solving
skills. Detail-orientation and the ability to juggle multiple
tasks, while working under the pressure of deadlines, are critical
to success. Prior experience in commercial printing is required.
Essential Duties and Responsibilities Communicates with assigned
clients and sales reps by telephone, email or in person to
understand customer needs and project requirements. Receives
specifications for upcoming projects and programs for order entry.
Clarifies any missing or unclear information. Creates, gathers, and
or develops additional information as appropriate to describe the
customer requirement in a concise and comprehensive way and
presents that information to the Planning Department. This effort
includes the creation of mailing dummies, insertion/assembly
instructions, spreadsheets for multiple version/deliveries, and
requesting production planning meetings to explain complicated
projects. Communicates with the client/sales rep to resolve issues
during a project, including scheduling issues/concerns. Receives,
manages, and resolves complaints concerning billing or service
rendered, referring complaints to appropriate departments for
investigation. Reviews project billing and documents project
changes and revisions to ensure invoice accuracy. Qualifications
include: Minimum of 3 - 5 years' customer service experience in
high volume commercial multi-color 40" sheetfed, Web, and/or
digital high speed print manufacturing. USPS experience a plus Must
have solid communication skills and be able to multi-task in a busy
manufacturing environment. Attention to detail required. Working
knowledge of computerized Print Management System; Monarch
preferred. Additional skills: Microsoft: o Outlook proficient o
Excel proficient
Keywords: Printwell Acquistion Co Inc., Taylor , Customer Service Rep - Commercial Printing, Sales , Taylor, Michigan
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